Here’s How You Know You’re Working With a Quality HVAC Company

When it’s time to call an HVAC company for maintenance, repairs or installation in your Middletown area home, you don’t want any doubts about the trustworthiness, experience and competence of the company. Technicians for the business will be working on heating or cooling systems that are essential to comfort in your home, as well as having a big effect on your household budget.

Following are some guidelines for feeling confident that you’re getting quality customer service from an HVAC company:

First of all, your own research should confirm that the company you’re considering comes well recommended for customer service. Look at the business’s website and check on professional affiliations, testimonials from satisfied customers, and what brand names they stock (along with whether they have Energy Star-rated systems). Recommendations from friends, family and neighbors can help increase your comfort level as well.

Ask if the company’s technicians have NATE certification. The North American Technician Excellence organization certifies HVAC technicians who have required levels of training, experience and knowledge.

Technicians for the company, of course, should dress and behave professionally and politely. They should ask incisive questions about the service you’re requesting, whether a repair, maintenance visit or system installation. They should answer all questions completely and understandably.

If you’re asking the HVAC contractor to perform a major repair or system installation, they should insist on coming to your home and inspecting the equipment and/or situation before providing an estimate for the job. You don’t want over-the-phone estimates for high-dollar jobs.

For heating or cooling system installations, the HVAC contractor should perform a professional load calculation on your home, as a preliminary to recommending a certain system. If they try to persuade you that the bigger the furnace or A/C the better, that should be a deal-breaker. Over-sizing HVAC systems can be just as bad as under-sizing. Similarly, they should not give short-shrift to energy efficiency; that should be a central part of your decision-making on a new system.

To work with a company that satisfies all of these guidelines, please contact us at C.R. Wolfe Heating & Air Conditioning.

Our goal is to help educate our customers in Middletown, New York about energy and home comfort issues (specific to HVAC systems). For more information about quality HVAC companies and other HVAC topics, download our free Home Comfort Guide or call us at 845-367-4482.

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