How to Tell Great HVAC Customer Service

As a homeowner, you need to rely on the technical expertise, skills, integrity and customer service of an HVAC contractor for one of the most important systems in your home. Below is a list of things to think about when looking for an HVAC service or installation mechanic.

The Basics

• Before considering an HVAC contractor, verify that the company has current bonding and insurance. Without it, you could be financially responsible for any problems that arise when working with the contractor, including equipment and liability costs.
• A company who has been in business for a number of years will have earned the trust of local homeowners and businesses.

Certifications to Look For

• Any contractor or technician who has earned NATE (North American Technician Excellence) certification has achieved the highest certification in the industry. NATE is a nonprofit organization that promotes the highest standards in the HVAC field.

  In order to earn certification, technicians must pass rigorous testing in a number of HVAC specialties and keep their certifications current through re-testing every two years. The NATE organization has found that their certified contractors and technicians have the highest levels of customer service satisfaction in the HVAC industry.

• Another certification to look for is factory authorization and designation as a premiere dealer. HVAC equipment manufacturers single out top-performing dealers and provide them with more in depth information about products, which helps their customers maintain the highest performance and efficiency of their systems.
• A contractor’s BBB (Better Business Bureau) rating also tells you a lot about the contractor. The BBB website is easy to use and this organization presents unbiased information about contractors throughout the country.

Given what’s at stake with your HVAC equipment, it’s important to choose a company who offers the best in customer service and competence. To learn more, contact C.R. Wolfe Heating & Air Conditioning, providing NATE-certified HVAC services for Middletown homeowners.

Our goal is to help educate our customers in Middletown, New York about energy and home comfort issues (specific to HVAC systems). For more information about customer service and other HVAC topics, download our free Home Comfort Guide or call us at 845-367-4482.

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